Policies & Procedures
Last Modified: February 9, 2026
At Prestige Integrative Health and Wellness, we are committed to providing
personalized and high-quality services to each of our clients. To ensure that we can
meet all your needs, please review our cancellation and rescheduling policy below. Your
understanding and cooperation are greatly appreciated.
1. Cancellation Policy
24-Hour Cancellation Window
Clients must cancel their appointment at least 24 hours in advance to avoid any
charges.
Cancellations Made Less Than 24 Hours Before Appointment
If you cancel less than 24 hours before your scheduled appointment, a cancellation fee
of $100 will be charged.
2. No Show Policy
– Forfeiture of Deposit
Failing to attend an appointment or not notifying us of a cancellation will be considered
a “No Call/No Show”.
– Clients who do not show up for their appointment without prior notice will forfeit their
deposit.
– In these cases, the deposit fee will be forfeited. This policy helps us maintain our high-
quality service offerings and respect the commitments of both our staff and other clients.
– Repeated instances of no-shows may lead to the requirement of a full-service
payment for future bookings.
3. Rescheduling Policy
– Rescheduling at Least 24 Hours Ahead
Clients wishing to reschedule must contact us via telephone or email at least 24 hours
prior to their appointment to avoid any fees. This will ensure that your deposit is
transferred to the new appointment date without penalties.
– Rescheduling Less Than 24 Hours Before Appointment
If a rescheduling request is made less than 24 hours of the appointment, a rescheduling
fee of $50 may apply.
4. Deposit Policy
– Deposit Requirement
A deposit is required at the time of booking to secure an appointment. This deposit will
be credited towards your service fee.
– Additional fees will not be charged unless you fail to show up or cancel on the day of
the appointment.
– Deposit amounts vary depending on the service and will be communicated at the time
of booking.
– Please note that all sales are final, and we do not offer refunds or exchanges on any
products or services.
5. Late Arrival Policy
– If you arrive more than 15 minutes late for your appointment, we may need to
reschedule your appointment, and a rescheduling fee may apply.
6.Refund Policy
– We do not offer refunds for services. If you are unhappy with the outcome of your
treatment, please contact us within 7 days of your appointment to discuss your
concerns.
7. Emergency Events
We recognize that emergencies occur unexpectedly. If you’re unable to attend your
appointment due to an emergency, please reach out to us at your earliest convenience,
and we will make every effort to accommodate your needs.
For scheduling changes or any questions regarding our policies, please contact us at
855-983-5299 during business hours. We are here to assist and ensure that your
experience with Prestige Integrative Health and Wellness is as enjoyable and
accommodating as possible.
Location: Our office is located at 320 Robinson Ave Suite 202, Newburgh NY 12550.
Parking is available.
Thank you for choosing Prestige Integrative Health and Wellness. We look forward to
helping you achieve your wellness goals and appreciate your cooperation and
understanding of our policies.
Warm regards,
Prestige Integrative Health & Wellness Team